Tom Ford

Washing Machines Service and Repair in Ruislip

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269 Victoria Road
RUISLIP
Middlesex
HA4 9DF

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About

About Us

At TOM FORD DOMESTIC SERVICES we repair in your own home we do not remove machines like other companies do, We offer Am /PM time slots, and customers can be called via telephone when the engineer is on his way. We charge a genuine £30 labour charge plus parts if needed. We repair: Neff, Siemens, Candy, Bosch, Ariston, Hotpoint, Hoover, Beko, Creda, whirlpool Bush Fagor and Indesit washing machines and tumble dryers. We also carry most parts, so the aim is to repair your domestic appliance on first visit.

So for a good all round service call TOM FORD TODAY FOR YOUR REPAIR ON 01895 622811 OR 01895 674022 OR 0208 864 2076 OR VISIT OUR WEBSITE AT www.tomford-domesticsrvices.co.uk

Trading Since

1973

Reviews

 

Prompt response. Good repair

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Quality

Value

Phoned Tom Ford on Friday and the engineer came out the following morning. The issue was a blocked filter which was promptly diagnosed and fixed. Great service. Would use again if needed.

Paul W - 05/05/2018 | report this review

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Outstanding

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Quality

Value

So pleased when I checked on google that Tom Ford business is still up and running . First used them over 27 years ago, and a few times in between. Called them this morning and as he was in the area said he could call in to take a look. So pleased . Within the hour it was fixed by Darren, the area left clean and tidy., and just as ever, Darren is polite, helpful and very professional. Thank you . You saved me time and money .

Susan Favell - 26/04/2018 | report this review

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excellent service on my washing mashine

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Value

I called the Tom Ford firm on Saturday before 9am, a very polite lady answer the phone, she explained everything about the cost and served me the same morning.Just before noon 11 o'clock, Darren arrived, very friendly and smiling! He knew what to do and how, he was very efficient and fast. Excellent job, I would highly recommend it!

Tessa Tornaro - 27/01/2018 | report this review

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Washing machine repair

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Quality

Value

Prompt in fact early! Quality job from booking to repair. Very happy customers, Darren was great and we dont need to buy a new washing machine! Really recommend this company 5 star ...

Liam Walshe - 11/11/2017 | report this review

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Fixed our machine brilliantly!

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...We were sure we'd simply have to get a new machine, but Tom Ford sent a very helpful engineer round, who had the door connection part already in his van. Very competitive pricing too - all in all, classic old-school customer service. Highly recommend.

Charles Joyce - 03/11/2017 | report this review

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Excellent Service

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Quality

Value

Our washing machine broke down on Friday, we called Tom Ford on Saturday morning and they came round early that afternoon and fixed the problem quickly and efficiently. Would definitely recommend.

Kate Wade - 22/10/2017 | report this review

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Excellent service again

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Quality

Value

Have used this company a few times. Always great service. Daren is punctual and friendly and the service is good value too. Fixed our tumble dryer in half an hour. Would definitely recommend using them.

Simon Brooke - 20/10/2017 | report this review

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Excellent service!

Service

Quality

Value

Have used Tom Ford for several years. The engineer, Darren, turns up at time stated and is always friendly and polite. I highly recommend them.

Mandy Stonehouse - 18/08/2017 | report this review

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Excellent!

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Quality

Value

Our Hotpoint washing machine broke down on a Sunday. Phoned Tom Ford same day, and they sent someone around first thing Monday. He quickly diagnosed and fixed the problem. He was friendly and polite throughout, and the cost was very reasonable. What more can you ask for? Definitely recommend that you give them a call..

Janet Banks - 10/07/2017 | report this review

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Excellent Service

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Quality

Value

Known Tom Ford for a number of years and it is always a pleasure speaking to him. Recently he arranged for Darren to come round first thing to sort out our broken washing machine. Reliable, professional, efficient and friendly describes the experience.

Michael Bowers - 04/07/2017 | report this review

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Superb customer service

Service

Quality

Value

Rang Tom to book an engineer and had a good old chat with him, offered me a next day appointment, he was very friendly and very reasonable price wise... £30 call out compared with another local company charging £75 plus vat call out! Darren, the engineer, was prompt, very friendly, open and honest, knowledgeable and efficient. Would definitely use them again and will be recommending them to all

Sylvia Murphy - 21/01/2017 | report this review

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Amazing Service!

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Thank you so much to Tom and the amazing engineer Darren. Truly a great service and couldn't recommend them highly enough, reasonable, quick response time and excellent customer service. Its lovely that you can still find a family run company. You have made my Christmas, I really thought that I would have to buy a new machine and you fixed it for just £30 :-)

Amanda Spence - 21/12/2016 | report this review

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Brilliant response and repair

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Quality

Value

Washing machine not draining. Fixed quickly by cheerful very helpful engineer. We would go nowhere else in future for our washing machine

Michael R - 11/10/2016 | report this review

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Quick, Friendly and Reliable!

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Value

We have used Tom Ford on several occasions and have never been disappointed. Darren, who fixes our dryer, is quick, friendly and reliable. No hidden costs. Will definitely use again and again.

Amy Berry - 01/10/2016 | report this review

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Great service

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Quality

Value

Darren arrived promptly and provided a friendly, competent and courteous service. Our problem was solved in very short time without drama. Excellent and affordable charges (good old fashioned family service). Thank you

Gillian McMullen - 02/09/2016 | report this review

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Excellent service

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Quality

Value

Darren arrived promptly and sorted out my Indesit washing machine. A completely professional service and a nice guy too.

Linda Burman - 13/05/2016 | report this review

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1ST CLASS SERVICE.. THANK YOU!

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100% recommend Tom Ford without any hesitation! I have used this company twice and their unique 'old school' approach to customer service is truly remarkable! A super reasonable £30 charge covered call-out, safety check and a complete on-the-spot repair. My rickety 10 year old Hotpoint is unbelievably back in action..again! These guys are professional, reliable, friendly and, most importantly, extremely honest - no sales pitch no hidden agenda... an outstanding credit to their profession!

Elizabeth .. - 10/05/2016 | report this review

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100% Excellent Service

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Quality

Value

Was recommended by a Friend as I needed my Tumble Dryer fixed. Was so Happy that there are still Honest,Genuine and didn't Try to Rip us off Engineer. Will highly recommend Tom Ford Service. A big Thank you to Darren

Craig Murphy - 01/05/2016 | report this review

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Excellent service

Service

Quality

Value

From initial phone call to Tom to Darren the engineer, the service was superb. I would highly recommend this company.

Simon Denyer - 20/04/2016 | report this review

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Thank you Darren

Service

Quality

Value

A Tom Ford engineer, Darren, came to our home in West Ealing(W13) and repaired our Hot Point washing machine in no time at all. Good professional work,carried out with a minimum of fuss and, to top it all , at a very reasonable price. Thank you again Darren

JOHN HAGG - 21/03/2016 | report this review

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Excellent

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Quality

Value

I was recommended to use Tom Ford by Streetlife the local website. I thought Darren was excellent and would recommend him to everyone. They came the same day, repaired the machine and charged a very reasonable fee.

Iris Ember - 13/03/2016 | report this review

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Best Service

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Quality

Value

I have used Tom Ford twice now in the last 3 years and their service from taking the call to fixing the issue has been faultless. I would recommend them to everyone - best customer service, attitude, knowledge and fair price. Thank you guys. Hamel Shah

Hamel Shah - 08/02/2016 | report this review

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Great Service at a Great Price

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Value

Phoned up as my washing machine was making a rattling sound. They came that day, fixed the problem and showed me how to check my machine in future. Very pleasant and efficient service and all for £30. Will definitely be using them again. David

David Newman - 18/01/2016 | report this review

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Fantastic Service at a very fair price

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Nice to know that there are still good guys out there! The service provided by Darren was second to none. Will be definitely recommending Tom Ford to all my friends! Thanks Tom & Darren

Dermot Tynan - 05/01/2016 | report this review

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Brilliant Company

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Quality

Value

Bosch Washing m/c repair: I found this service company through the yellow pages having never heard of them before and cannot recommend highly enough the first class service they give. It is a well established family run business and easy to see why they are so popular. After speaking to Tom himself when booking the appointment I came off the phone not only confident they would do a good job but also with a feeling I had known him for years such was his friendliness. Darren his Son-in Law came to do the repair and displayed the same level of friendliness, knowledge and professionalism as his Father-in Law. Their call out fee is extremely competitive and I'm sure anyone who uses the services of this company will not be disappointed.

Robert Riley - 14/12/2015 | report this review

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friendly and efficient

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Quality

Value

very friendly and good service I would recommend to anyone

roman zaks - 02/12/2015 | report this review

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Great!

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Quality

Value

I have used Tom Ford for over 20 years and have never been let down by them. Tom is wonderful to book an appointment with (a good old fashioned gentleman) and Darren is spot on with diagnosis and work. Can't recommend them highly enough.

June Burnett - 19/11/2015 | report this review

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Brilliant service

Service

Quality

Value

This family run business is first class. Traditional values make a refreshing change! Darren is a great engineer; Tom is a joy to book appointments with. I have used this company twice, for washing machine and tumble dryer, and would definitely recommend them :-)

C Winter - 03/11/2015 | report this review

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Tom Ford

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Quality

Value

Prompt and excellent service at a reasonable charge. No hesitation in using again.

Alan Myers - 29/10/2015 | report this review

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fice Stars

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Quality

Value

Fantastic Service,Would Highly Recommend great service

Andy Potter - 24/10/2015 | report this review

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Condenser Drier Repair

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Value

Excellent service. Darren, the engineer, arrived on time and identified the fault in the tumble drier immediately. New thermostat fitted and machine working fine, all in 30 minutes. I can highly recommend Tom Ford for value and efficiency.

Rod Smith - 17/09/2015 | report this review

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Very good service

Service

Quality

Value

Very good and quick service. I explained what problems I had been having and Darren checked over the machine and found another fault i wasn't aware of. Both problem were fixed within an hour and price for the job was very reasonable. I would definitely use them again and recommend to anyone.

Sarah Hodgson - 10/04/2015 | report this review

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Excellent job!

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Quality

Value

Great to find a craftsman who knows what he's doing and does it. Very fast and no fuss. And no sudden hidden charges. Also very courteous and friendly. Recommend highly.

Joseph Yeo - 27/02/2015 | report this review

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Excellent service!

Service

Quality

Value

I really recommend this company for washing machine repairs. I found them on Google on a Monday and arranged a repair visit on the Wednesday - the company is in Ruislip but they came to us in West Hampstead. The guy I spoke to on the phone was very friendly and didn't rush to get me off the phone, unlike a lot of other companies. Darren came to do the service and fixed our washer dryer for the cost of the call out - £30, bargain considering he was at our flat for around 40 minutes. In fact my boyfriend was so impressed he tipped him as he felt it deserved more than the standard call out charge. Excellent service, would definitely use again.

Joanna Betts - 15/01/2015 | report this review

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Brilliant fast and honest

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Value

Absolutely would recommend this company. Visited me the next day after telephoning . Arrived on time and service was second to none. So glad I found them.

Rita Allum - 13/01/2015 | report this review

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Brilliant Service

Service

Quality

Value

Washing machine broke and fixed at a time convenient to us. Excellent service and at a very reasonable cost. would definately recommend!!!!

Jan Newman - 20/12/2014 | report this review

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Excellent service

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Quality

Value

Called at 9am, Darren was here by 11:30am and the washing machine was fixed by noon. Can't fault the service. He was friendly and price was extremely competitive. In fact I couldn't find anyone cheaper!! Would definitely recommend.

Mandi Harcourt - 15/12/2014 | report this review

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Very happy customer

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Quality

Value

I picked this company because of the great reviews and am happy to join in. Darren was around just gone 8:00 as promised when I explained the problem he knew exactly what was wrong, had the part in his van and fixed it there and then. Happy to recommend

Pat Conway - 20/11/2014 | report this review

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washine machine repair

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Quality

Value

I have used Darren at Tom Ford for many years. Honest,reliable, fast response and you know what your paying with the cost. I recommend them to everyone in need of domestic repairs as they deliver a friendly knowledgable service and a company that will not stitch you up. A lovely family to do business with.

pat wesley - 18/11/2014 | report this review

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First Class Service!

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Washing machine wouldn't work late on Friday, Fixed by 8 a.m on Monday!!! Great customer service…… prompt, honest and competent… what more could you ask for? Couldn't ask for a better service!

Gavin Mallett - 16/06/2014 | report this review

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Letting agent's first choice

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Value

We've used Tom Ford for the past 30 years. What strikes us the most, besides their expertise, is their reasonable call out and their honesty. If the machine is uneconomical to repair, they'll tell us. This keeps costs down for our landlords and drives our faith in them even more. Always professional, quick, well-priced and knowledgeable. Highly recommended! Thanks, Sanders & Co.

Laura Unite - 23/04/2014 | report this review

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Washing Machine door seal

Service

Quality

Value

I rang Tom Ford after we fitted a new door seal on our Hotpoint washing machine which started to make a horrible noise, Darren came to have a look at it very promptly and found that even though we had fitted it correctly we had been sent the wrong part from the internet company we went to. Hence Darren fitted the correct seal and all is perfect. Fantastic service and very reasonable. I had used Tom in the past to replace a Hotpoint washing machine motor, this meant that the washing machine went on for another 10 years and was 16 years old when we replaced it with the current one.

Lorraine Harris - 13/02/2014 | report this review

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Washing Machine repair

Service

Quality

Value

I've just used Tom Ford to repair our faulty washing machine. The service we received was excellent and I have no hesitation in recommending this service provider to other customers. The service engineer was punctual and polite and very thorough. He clearly knew what he was doing. A friendly service at a very reasonable price. Thoroughly recommended By Ian Smith 07/02/2014

Ian Smith - 07/02/2014 | report this review

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Washing Machine

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Quality

Value

I just had washing machine repairer from Tom Ford's company. I was really pleased with Darren regarding his knowledge and of course giving his personal opinion on if it is worth while repairing my old machine. In all honesty I would recommend Tom Ford staff to carry out any work regarding washing machine in the future. Jim 17/12/13

Jim dumasiaa - 17/12/2013 | report this review

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Old school quality

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Quality

Value

Just had our first baby and within a week of being at home our trusty Bosch washing machine decided to trip out the electrics. Bosch wanted a fortune just for a call out (excluding parts) in 10 days time, I called Tom Ford on Monday morning and got a tuesday appt. Machine was fixed within an hour, for cost of part + £25 labour/call out. Engineer was great, polite, and most importantly knew exactly what he was doing. An old school company, delivering a quality service.

Jason W - 11/12/2013 | report this review

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washing machine repair

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Value

We have been using Tom Ford for more than 10 years, always found them most professional, reliable and honest, would not use anybody else

vincent Langford - 02/12/2013 | report this review

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Tom Ford, our saviours

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The most devastating experience is to return from a holiday to discover that your washing machine isn't performing - in our case no spin. So left with a sopping wash. I found Tom Ford through a simple search and Darren was with us the next day and resolved the problem. I am absolutely delighted and cannot recommend them highly enough. Also had a very entertaining conversation with Tom Ford himself, which added to this good experience. VERY HAPPY!

Marilyn Sparrow - 03/10/2013 | report this review

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Washing machine repair

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Value

Fantastic service. Prompt, reliable, friendly, honest. Darren the engineer was great and repaired machine on the spot. Would highly recommend.

Alexandra Rutstein - 04/09/2013 | report this review

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Washing Machine and Tumble Dryer Repair

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I cannot fault Tom Ford or Darren the engineer. Excellent, reasonable, prompt service.

Maria Lindsay - 28/08/2013 | report this review

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Washing Machine Repair

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Value

Highly recommend, Friendly, prompt and efficient service. no hidden costs, they tell you every step of the way. 10/10

karen shearwood - 25/07/2013 | report this review

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Washing macine seal replacement

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Fast friendly and dry good value. I would highly recommend

Emma Payler - 24/07/2013 | report this review

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Washing Machine repair

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Having found the firm using Google and called them 9pm on Sunday night they agreed to send an engineer first thing on Monday morning. He duly called in advance and turned up first thing. Prompt, efficient service and billed as advertised. Highly recommended!

Trevor Cox - 13/07/2013 | report this review

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Washing Machine Repair

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Value

I needed someone to look at my washer dryer to determine if it was worth repairing or if I'd be better off purchasing a new one. I found this company using a Google search & subsequently called. I spoke to a lovely Gentleman who took the time to listen to my garbled explanation of what I thought was happening! An appointment was duly booked & the man arrived on time. He very quickly determined what the problem was & whilst he could repair it advised me that as my machine was under 5 years old I'd be better off speaking to Hotpoint & ascertaining what they could do. He further explained that he believed they did an option whereby you could pay a fixed amount over 12 months which would cover the cost of all the repairs & guarantee the work for a year. A phone call to Hotpoint duly confirmed this & I have an engineer booked for tomorrow. It's refreshing to know that someone is prepared to advise you as to what is best for you. They could easily have repaired the machine at a greater cost to what I am now paying. A great service, would recommend to anyone considering using them.

Joan Waller - 17/06/2013 | report this review

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Washing machine repair superb service

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Affordable, friendly and prompt service. Highly recommended!

Yet Adebajo - 08/06/2013 | report this review

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Washing Machine Repair, Excellent Service

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Very friendly and quick service, excellent price and would highly recommend to anyone.

J Edwards - 15/05/2013 | report this review

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Dryer repair, Excellent

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Very friendly, quick and cheap. Only five minutes to find the fault, five minutes later I was told an excellent price and 10 minutes later the dryer was fixed and working. Highly recomended

Lee Johnson - 13/05/2013 | report this review

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Distinction!

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Found this company in yellow pages. had great conversation with Tom to book the appointment and on a day and time that suited. Darren the engineer was extremely friendly and efficient. he diagnosed the problem in minutes and the repair was complete within 30 minutes. Was extremely happy with the cost of the job and would have no hesitation in recommending this company to anyone

Mary McGee - 01/04/2013 | report this review

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Excellent, would recommend

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West London: Very fast and friendly service. Found this company using google, was a bit apprehensive as it was a flat £25 fee. Arrived as expected, fixed washing machine quickly, at quoted price. He showed me how to fix the fault (bra wire stuck in drum) should it happen again. The repair man was friendly and polite, wouldn't hesitate to recommend.

Claire K - 25/03/2013 | report this review

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First Class Service

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I would absolutely recommend this company. I’m very happy with the work and price :)

Beverley Hill - 22/02/2013 | report this review

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Pleasantly surprised.

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Fixed washing machine problem in under half an hour, really reasonable cost too. Would recommend to all.

Michelle Monaghan - 19/02/2013 | report this review

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Excellent Service

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I can highly recommend this company. The call out fee was very reasonable at £25 and the repair man (Darren) called before arriving to check it was convenient. We had explained that the tumble dryer timer was faulty and he brought the part with him and fixed it in under 30 mins. Excellent service

Zareena C - 13/01/2013 | report this review

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Great service.

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Excellent service from Tom Ford. Quick and very reasonable. Highly recomended.

Phil Cranham - 08/01/2013 | report this review

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Service like it should be

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I cannot recommend Tom Ford highly enough. Our Candy washing machine developed a fault, and because it was a few months out of warranty, the manufacturers quoted us £180 for repair. We called Tom Ford, and a repair man came out very quickly and fixed the job in minutes for just £25. The repair man (didn't catch his name) was friendly and refreshingly down to earth. He even showed me how to fix the same fault myself in future (rather than keeping it to himself to ensure future custom). We were delighted with the service, and if we experience a fault again in future, we'll go straight to Tom Ford and not even bother with other companies (including the manufacturer). This is how all companies should treat their customers!

Ben Gardner - 06/01/2013 | report this review

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Honest appliance repairers with a zeal to please

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Ridiculous prices one normally gets quoted for a faulty machine naturally makes one go for a new one while there may be life in present one. I was pleased to see Tom Ford came up with a very reasonable price to visit. to check out our dead appliance. The process of booking & subsequent care to inform us of time of visit meant no time was wasted waiting around. Darren, the gentleman who visited was in fact a little ahead of the appointed time. It took him no time to home in on the fault. Alas, the damage to circuit board & cost involved rendered it uneconomical to proceed, but the reasonable price of £25 justified the excercise. Darren also gave invaluable advice for the next machine. Thank you & you come highly recommended without any reservation. May you prosper as a company as we need more like you.

Naresh Varma - 19/12/2012 | report this review

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excellent service

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Quality

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Excellent service,on time ,very friendly ,informative ,and value for money ,to find this type of service nowadays is so rare,would definetly use again and let others know ,Thanks

nigel bishop - 17/12/2012 | report this review

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Believe ALL you see!!!!!

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One of the best way to do business is get a recommendation from a friend, or the family, in this case...Phoned and made an appointment and they turned up very promptly and had my washer/dryer working perfectly within 30 minutes. Believe all these reviews - Faultless service - A family business - need we say more!! Will ALWAYS use them and have absolute NO hesitation recommending them to ANYBODY!!!! Thank you again Darren - the machines been working overtime since you left and Thank you Tom for catching up with all those memories!!

Mike V - 01/12/2012 | report this review

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Excellent service

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Very prompt service. I used the company previously many years ago, and was very pleased that they were still around when my new washing machine went wrong! I would definately recommend them.

Rachel Baldwin - 07/11/2012 | report this review

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Thankyou! Darren of "Tom Ford" Appliance Repairs

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Hi, just wanted to thank Darren of "Tom Ford" Appliances for his genuine and efficient help and attention given whilst working on my washing machine. The service was perfect and the work completed promptly. I would certainly recommend Darren and "Tom Ford" to anyone. Thankyou, for a friendly and efficient service at a reasonable rate, too. Yours sincerely, Eve B. (Mrs).

Eve Bishop - 18/10/2012 | report this review

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Quality Service

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Tom Ford gives quality service at very reasonable rates. My father-in-law recommended him to me and I have no qualms about recommending him to you.

Jed Wigmore - 07/10/2012 | report this review

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Excellent Service

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Found this company on Yell.com and also remembered using them over 25 years ago in a previous home. Darren was extremely pleasant and chirpy and also gave some sound advice. It's so nice to find a company that is willing to solve a problem without charging over the top rates. Would definitely recommend and use again if needed.

Jackie Razzell - 13/09/2012 | report this review

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Experienced service

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We found this company on google and happy with the prompt and freindly service .Definately suggest to go gor it.

Pragya jain - 01/09/2012 | report this review

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Professional Excellent Service

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I found Tom Ford in the Thomson Local directory. Polite, prompt and professional service. Repair completed same day. It's a pleasure to find a company that is reliable and values their customers. Would highly recommend!! By KM - 23/08/12

KIM MILTON - 23/08/2012 | report this review

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Impressive service

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We found this company just through Google, but couldn't have asked for a more prompt and satisfying experience. They came out really fast, diagnosed the problem and it was fixed within two days of us ringing (delayed only because a new part was needed).

L K - 09/08/2012 | report this review

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Great Service, Great Price

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My husband found Tom Ford on internet following good reviews. Washing machine had stopped draining, they came out quickly, found the problem was an elastic band in filter, son is always picking the postmans bands from the street! Charged the reasonable call out charge. Pleasant service, definitely recommend to anyone looking for a reliable and trustworthy company.

Caroline mills - 23/07/2012 | report this review

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EXCELLENT SERVICE

Service

Quality

Value

Great speedy service.Good value and I would recommend to any of my friends.Total satisfaction. By R Richards - 28/06/2012

Ron Richards - 29/06/2012 | report this review

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Quality Excellent Service

Service

Quality

Value

My washing machine was having trouble getting rid of water causing it to remain in the drum & leaking out from the front door during the Queen's Jubilee Bank Holiday. I tried to fix the problem as I couldn't get hold of anyone. Called Tom Ford, explained the problem & within the hour sent Darren. Problem was resolved in around 30mins. Darrens advice was honest & valuable. I like that they advertise the price on their website so you don't get any suprises. Super value for professional, friendly service who have well experienced staff.

H Chander - 07/06/2012 | report this review

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Brilliant excellent service

Service

Quality

Value

Outstanding service, called Friday visit Saturday am and my machine was fixed and it didn't break the bank. Mr Ford was very helpful on the phone and the engineer as well and he knew his stuff. Thank you so very much. I would highly recommend you. I would certainly recommend you. Many thanks JI.

J Irving - 20/04/2012 | report this review

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Totally Great Service

Service

Quality

Value

Excellent and promp service, engineer arrived the next day despite it being a bank holiday. Machine too expensive to repair but great advice given on purchasing a new one and model types to avoid. He has fixed machine in the past (broken rubber) - chose same company again for friendly manner, excellent service and price - they are not conmen or cowboys.... ( Ps; Tom Ford is a great guy to chat too... ;D )

Dawn French - 06/04/2012 | report this review

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Fantastic servie

Service

Quality

Value

Engineer attended within an hour of calling as he was working locally. Problem fixed within 30 minutes at an excellent price. I look forward to recommending Tom Ford to friends.

Mary Lee - 30/03/2012 | report this review

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Excellent family run business. Worth ringing just to speak to Tom Ford himself!

Service

Quality

Value

Prompt, reliable firm. Rang at 9, promised me an engineer for the next day first thing, but if they could definitely for the same day. 3 hours later an engineer arrived, after confirming by phone. Have recommended to many friends who all have then recommended to other people.

Susannah Nowlan - 22/03/2012 | report this review

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EXCELLENT SERVICE

Service

Quality

Value

brilliant service prompt and efficient and excellent value knew the problem straight away and is keeping my old machine going thank you.

Lesley Fleming - 18/03/2012 | report this review

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Top Notch Service

Service

Quality

Value

Contacted 10am, Engineer visited 2pm, Issue resolved immediately and great value for money.

Pete Goodman - 01/03/2012 | report this review

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Exceptional value/excellent service

Service

Quality

Value

None of these reviews tell a lie. Check out Tom Ford's website, an amazing £25 for labour. They value the work completed and are extremely customer focussed on a par with John Lewis. I will be recommending Tom Ford to my friends and Family

Mark Handley - 28/02/2012 | report this review

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Excellent Service

Service

Quality

Value

Efficient, prompt and curteous service. Unfortunately my machine was beyond repair and I was told this pretty much straight away. Didn't try to sell me repair work that was uneconomical to me and recommended I get a new machine. I would most definitely recommend to my friends and anyone who needs help with their washing machines. Save yourselves money and stick with these guys.

Elizabeth Rees - 25/01/2012 | report this review

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outstsnding service

Service

Quality

Value

very friendly service on telephone, very helpful when phoning, was put at ease straight away, very prompt response well pleased with the friendly engineer and would highly recommend this company to other people.

valerie pumfrey - 02/01/2012 | report this review

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Excellent!

Service

Quality

Value

What a nice service! Called in the afternoon, next day at 9am the engineer called Darren came around and fixed my washing machine straight away. The lady on the phone was very nice and helpful. Darren was brilliant. Very pleased! And very good price!

Margot M - 14/12/2011 | report this review

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Excellent Service

Service

Quality

Value

I was extremley impressed with the service. The engineer Darren was extremley helpful and did an excellent job. I would have no problem recommending this compamy to everyone.

Debbie Foran - 16/11/2011 | report this review

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Excellent service

Service

Quality

Value

I was extremley impressed with the service. The engineer Darren was extremley helpful and did an excellent job. I would have no problem recommending this company to anyone.

Debbie Foran - 16/11/2011 | report this review

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Absolutely Brilliant

Service

Quality

Value

I texted several of my friends to find an engineer to repair my washing machine and two of them gave me Tom Ford's name. I rang in the afternoon and by 9.30am the next morning, Darren was at my door. By 10.30 the washing machine was up and running. The service was OUTSTANDING and I would recommend this company to anyone. Thank you so so much.

Debbie O'Brien - 10/11/2011 | report this review

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Excellent/Outstanding

Service

Quality

Value

Excellent on the phone, followed by prompt, friendly service got the problem fixed with a smile. I am ultra happy

emma p - 13/10/2011 | report this review

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Excellent service

Service

Quality

Value

We were so pleased with the service sorry i forgot the engineers name but he was excellent and so friendly did brilliant job left everything tidy. we had originally rang another company we found in paper, the man said he would ring back never did.Toms firm has excellent customer service say they will ring back and did, The lady on phone very polite and helpful.machine was fixed same day. Thank you so much i will definetly use you again and tell all my friends no better service than this elsewher

Jill Smyth - 05/10/2011 | report this review

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outstanding

Service

Quality

Value

I can't recommend them highly enough. My calls are always answered and I'm kept informed with the problem. Darren is always respectful to myself and my home and a pleasure to do business with.

Rebecca Dixon - 02/09/2011 | report this review

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outstanding service

Service

Quality

Value

Tom Ford is always my first and only call to make. Never anything but helpful, fast, professional and right! The other reviews are bang on. I've recommended to friends and family and now they are repeat customers too. By far, the best there is. Thank you

mike horrocks - 02/09/2011 | report this review

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Superb

Service

Quality

Value

I contacted Tom Ford after seeing their advert in the Thomson local. Even though it was a mid evening call,my call was still answered by Tom Ford. I explained the symptoms of my washing machine dilemma and Mr.Ford was able to give me (as it turned out) a very accurate diagnosis of the problem. His engineer turned up promptly on the day he said he would. The engineer was polite,respectful,presentable and very knowledgeble. He was respectful to my house and surroundings. He was able to fix my

Derek Saunders - 11/08/2011 | report this review

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SIMPLY THE BEST

Service

Quality

Value

I was quite apprehensive, my washing machine concked up. I did few searches, most of the companies I contacted were rude/curt, no customer service skills until.........i managed to find TOM FORD, he is very helpful, friendly one could not hope for a better one!!. Very rare breed, the eengineer (Damian???> sorry I forgot his name was simply the BEST, this company deserve all the business in the area. Highly recommended and I will use it in future.

Robert Frigo - 09/08/2011 | report this review

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Friendly and reliable

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Quality

Value

Very polite and reliable service. They were able to get my washing machine back up and running again in no time. Perfect service! I would definately recommend them!

Katherine D - 01/08/2011 | report this review

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Customer for 20 years.

Service

Quality

Value

I can always rely on this company to get me out of trouble when my laundry machines decide to play up. Absolutely know whay they're doing, and can't recommend them highly enough.

Jane Neave - 19/07/2011 | report this review

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Friendly, quick, honest, will absoultely use again

Service

Quality

Value

Just had these guys come round to sort out my washing machine, and I couldn't have asked for a better service. I will be recomending them to everyone.

christina stevens - 06/07/2011 | report this review

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Products and Services

We offer these services

  • Customer Service / Helpline
  • Late Opening

We offer these payment methods

  • Cash
  • Cheque
  • MasterCard
  • Visa
  • Bank Transfer

Opening hours

Monday to Saturday: 8am - 8pm

Sunday: 10am - 6pm

Key Services

appliance repairs, domestic appliance repairs, Domestic Service Engineers, dryer repair, tumble dryer, tumble dryer repairs, Tumble dryer washing machine parts, washer dryer repairs, washing machine, washing machine repairs


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